First of all, you should know the fact that there is no real difference between choosing a BPO organization and a Call Center. Sure, there are plenty of small details that can be traced back, like the fact that a BPO organization typically handles a lot more than a Call Center, but what we should mention is the fact that this is all a matter of perspective. Sure, if you decide to start your very own Call Center you'll handle-less varied tasks, but that doesn't mean that you'll handle less work per all. Quite the contrary actually, since Call Centers are handling specific works, they are a lot more looked for in those special industries than BPO organizations. So, for example, if you wish to start a BPO outsourcing company in Delhi, and if you want to conduct BPO campaigns in Delhi, then you're better off as a BPO organization, but we strongly suggest that you go for Call Center projects instead, since those are generally easier to do and less costly than BPO campaigns.
If you will choose to start a new BPO organization instead, you will have to handle tons of domestic and international BPO projects and even inbound BPO projects. These can end up costing quite a lot of money, but they can also end up being a lot more profitable if handled properly. You should also consider the fact that you'll need the help of a BPO business provider too in this case.
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